FAQ

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide!


CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Yes! Please contact us via the Messenger pop up on our website or email us at support@bubswarehouse.com within 2 hours of when you placed the order if you require any changes.

 

ARE ALL SIZES THE SAME?

Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.

If you would like a size chart for any particular product that may not have one present, please contact our customer service team via Facebook Messenger (for a faster response) or via Email and they should be able to provide you with one prior to you purchasing.



HOW DO I USE A DISCOUNT CODE?

Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.


WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, will will not refund the item unless it is damaged, deformed or significantly different to what was described or pictured on our website.

Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at support@bubswarehouse.com or via Facebook Messenger on our official Facebook page. For more information please see our refund policy.

 

HOW LONG IS DELIVERY?

Orders may take between 20-49 days to arrive, although most of the time they do arrive earlier. We use that time frame to take into account potential delays at customs which are unfortunately out of our control.

If order isn't received after 6 weeks, please contact us at support@bubswarehouse.com and we will contact our suppliers and investigate the matter to resolve any potential issues.

  

HOW DO I TRACK MY ORDER?

You can check on your orders status via our 'TRACK ORDER' part of our website. Simply enter in the email you used to order and the order number prefixed with a #, eg. #1234.

We will ALWAYS send ALL information through that we receive from our suppliers. Unfortunately as we do only offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking may be limited on the customers end. For any questions please contact support@bubswarehouse.com or message us via Facebook Messenger on our Official Facebook Page for a faster response.

 

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

Once your parcels have left our suppliers warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.

Contact us at support@bubswarehouse.com


HOW CAN I PAY FOR MY ONLINE PURCHASES?

You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL or BITPAY.

 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

At any time message us via the Messenger Pop Up on the website or email us at support@bubswarehouse.com

 

NEED ANY FURTHER HELP?

At Bubs Warehouse we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.

Email us at: support@bubswarehouse.com